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If you have any queries about pathology consumables, setting up a new account or you have a query about your order, contact us.

Pathology Services

Frequently Asked Questions

Any test results requested from outside East Suffolk North Essex Trust will not be sent via the electronic links these will need to be requested by the clinician directly to Pathology Customer Service Desk.

It is our strict policy that we must not discuss patient information directly with patients or their relatives.

If a result or clinical information is required it must come from the GP practice/hospital or Clinician.  

Our Information Governance and Patient Confidentiality protocols have been set for the safety for all staff and patients concerned.

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Search FAQs

How can urgent consumables be ordered?

Consumables + -

Please call or email us so we can assist you


Where has my order been delivered to?

Consumables + -

Sometimes our Couriers experience delays but we would normally expect you to receive your order within 72hrs unless it’s a weekend or Bank holiday. If the time frame has exceeded this please call 0300 303 5299

I am unable to find correct item within the consumables store.

Consumables + -

If you are unable to find the item you are looking for please call Pathology Service Desk 0300 303 5299 – Please note Viral Transport Media swabs will need to be ordered directly from Microbiology laboratories, you can call us to be connected if required.

Some items will need to be ordered from specialist supply lines or NHS supplies, in the first instance you should check what the usual process is for ordering the item you need, if you have been advised it is ESNEFT Pathology Consumables please call or email.