Enquiries, Comments and Complaints
We want to ensure that we are aware of any issues that you may have and that they are investigated and resolved appropriately.
Please contact us using the enquiry form below and we will investigate every reported issue. If you enquiring about a patient pathology test result please use the secure email pathologycustomerservicedesk@esneft.nhs.uk
Patient or test result information should only be sent using a secure platform.
In order to resolve any queries we will need the following information:
- The patient’s NHS number
- Date the sample was ordered
- Name of the test ordered
- Which service area (Microbiology, Clinical Blood Sciences, Cellular Pathology)
- Which Medical Practice/Ward you are from
This will allow each query to be logged and allocated to a named individual for investigation.
Pathology Consumables
If you have any queries about pathology consumables please complete the enquiry form below (selecting ‘consumables’ as the enquiry type)
Phone Number: 0300 303 5299
Courier Service
Our courier services provider is ERS Medical. If you have any queries or have an issue that you need resolved, Please call 0300 303 5299 (between hours of 8am to 6pm Mon – Fri);
IT Enquiries
If you have any IT queries please complete the below form, being sure to include the below information;
- Location
- Device type/asset number (if applicable)
- Software/system Name
Results and Clinical Advice
Our laboratory services are divided into five disciplines:
- Clinical Biochemistry
- Clinical Haematology
- Blood Transfusion
- Microbiology
- Cellular Pathology
Most results are available electronically, but if you require assistance or clinical advice please call the Pathology Customer Service Desk and your request will be transferred to the appropriate clinician.
Get in touch
Please complete the form below…