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Pathology Services

Alert: Please note, there is currently a delay on Immunology samples that are referred to Oxford for testing – please see the Immunology page for further information from Oxford.

 

Important Haematology Service Update (Colchester): Upgrade of Coagulation Analyser – please visit the Haematology page for further information.

60ml Formalin Pots (Colchester Only) – Due to a supply issue we are currently using a temporary replacement. You may notice a difference in the appearance of the 60ml Formalin pots during this time, however, please be assured these still provide the same functionality.

Consumable orders – Bank Holiday weekend last order will be processed for guaranteed delivery by 23rd May as follows:(Primary Care) 15:00 Wednesday 21st May (Acute)15:00 Thursday 22nd May. Orders made after 15:00 on the above dates will be completed (27th May)

ESNEFT Pathology has launched a new Customer Service Desk

 Important Information Change of Service – 1st March 2021 

Dear Colleagues, Clinicians and Healthcare Professionals, 

We are pleased to announce ESNEFT will be commencing with a new facility within Pathology.  ESNEFT will implement their own Pathology Customer Service Desk, this will replace the current service from Cambridge University Hospital NHS Trust this will incorporate NEE, IES and WS CCGs. 

The new service will launch on 1st March 2021, this will provide all of our users with a positive move forward for development within the Pathology Service.  

The new telephone number for the Pathology Customer Service Desk will be replaced with the below number:  

0300 303 5299 

As part of our initial service development we have also introduced an enquiry form that can be found under the “Contact Us” tab.  This will enable our users to add non-urgent enquiries without using the telephone.  

 In addition we have introduced a self-service portal, for more information on how to register within the portal and to obtain the user guide please view the ‘Self Service Portal’ tab on this website. 

 Patient identifiable data (PID) should not be entered into the self-service portal or when replying to an email generated from the service desk system, replies will be produced from pa*****************************@es*************.com

The Service Desk will have a fluid approach for development, we would like to thank you in advance for your co–operation and patience as the service progresses and improves. 

Yours faithfully 

 

Pathology Customer Service Desk