Frequently Asked Questions
Any test results requested from outside East Suffolk North Essex Trust will not be sent via the electronic links these will need to be requested by the clinician directly to Pathology Customer Service Desk.
pathologycustomerservicedesk@esneft.nhs.uk
It is our strict policy that we must not discuss patient information directly with patients or their relatives.
If a result or clinical information is required it must come from the GP practice/hospital or Clinician.
Our Information Governance and Patient Confidentiality protocols have been set for the safety for all staff and patients concerned.
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You cannot request your own access to ICE this will need to come from your Practice Manager, Clinical Manager or authorised person, they will need to complete an application and email directly to Pathology Customer Service Desk where the application will be processed.
This is usually an indication that the sample bottle requirement needs to be checked or clinical details need to be advised to the laboratory, the call handlers at the Pathology Service Desk will ask questions to determine what information is required please call 03003035299.
For more information on blood tests for patients, click here.
Our Information Governance and Patient Confidentiality policy means we are unable to provide any clinical information or results to anyone other than the requesting clinician/healthcare professional.
Please refer back to your healthcare professional who is looking after your care.